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Initiating a support session

Support Session: This is a service that allows you to contact your provider so you can troubleshoot any issues you might be having.

To Initiate a New Support Session​

  1. Open the user menu by clicking on your avatar on the top of the screen.
  2. Navigate to Support Session.

Navigate to Support Session

  1. Click on the Generate a new OTP button on the right of the screen.
  2. A pop-up will be displayed on the screen. Click on the generate button.
  3. Wait till the OTP is generated, then connect to your provider and send them the OTP.

To View Past Support Sessions​

  1. Open the user menu by clicking on your avatar on the top of the screen.
  2. Navigate to Support Session.
  3. You will find a table that contains information about past support sessions.